Refund Policy

1. Overview

At Movementyralive, we aim to provide valuable evening planning guidance and educational resources. We understand that circumstances may arise where a refund is appropriate. This policy explains your rights under the Australian Consumer Law (ACL) and our additional voluntary refund provisions for digital products and services.

Nothing in this policy limits your statutory rights as a consumer under the ACL or other applicable consumer protection legislation. If our services fail to meet consumer guarantees, you may be entitled to a remedy regardless of the provisions below.

2. Consumer Guarantees Under Australian Law

Under the Australian Consumer Law, goods and services come with guarantees that cannot be excluded. Our services must be:

• Provided with acceptable care and skill
• Fit for any specified purpose that you made known to us
• Delivered within a reasonable time when no time is specified
• Matched with descriptions and samples provided

If our services fail to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund depending on whether the failure is major or minor. Contact us at assist@movementyralive.world to discuss your situation, and we will work with you to find an appropriate remedy.

3. Refund Eligibility by Product Type

3.1 Consulting Sessions

For one-on-one evening planning consulting sessions:

• Full refund if you cancel at least 48 hours before your scheduled session
• 50% refund if you cancel between 24 and 48 hours before your scheduled session
• No refund for cancellations within 24 hours of the scheduled session or for no-shows
• Full refund if we cancel or reschedule your session and you are unable to attend the rescheduled time
• Partial or full refund if the delivered consulting session did not substantially match the service description agreed upon at booking

Consulting session refunds are processed within 10 business days of approval to the original payment method.

3.2 Personalized Evening Plans

For customized evening plan documents prepared following a consulting session:

• Full refund if the plan has not yet been delivered and you cancel before the draft delivery date
• Revision requests are included at no charge within 14 days of plan delivery; refunds are not available during this revision period unless the plan materially fails to reflect information you provided
• After the 14-day revision window, refunds are available only if the plan contains significant factual errors attributable to our team
• No refund is available once a plan has been used as the basis for a completed program enrolment

3.3 Educational Products (Digital Downloads)

For digital workbooks, video courses, and template kits:

• Full refund within 14 days of purchase if you have not downloaded or accessed the product files
• Partial refund (50%) within 14 days if you have accessed less than 25% of the product content and provide a written explanation of why the product did not meet the published description
• No refund after 14 days from purchase or after accessing more than 25% of product content, except where required by consumer guarantee provisions

Due to the nature of digital products, we track download and access logs to verify eligibility. We do not offer refunds based on subjective dissatisfaction with general informational content that accurately matches our product descriptions.

3.4 Programs and Challenges

For multi-week evening planning programs and challenges:

• Full refund if you withdraw before the program start date
• Pro-rata refund (minus a 15% administrative fee) if you withdraw within the first 7 days after the program start date and have not completed more than one weekly module
• No refund after completing more than one weekly module, except where consumer guarantees apply
• Full refund if we cancel the program before it begins

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Services fully delivered in accordance with the agreed scope and description
• Digital products accessed beyond the thresholds described in Section 3.3
• Promotional or discounted items marked as final sale at the time of purchase
• Gift purchases where the recipient has already accessed the product or service
• Third-party fees or charges not collected directly by Movementyralive

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email assist@movementyralive.world with the subject line Refund Request
2. Include your full name, order or booking reference number, date of purchase, and payment method used
3. Provide a clear explanation of the reason for your refund request
4. Attach any supporting documentation such as screenshots or correspondence relevant to your claim

Alternatively, you may call +61 7 3006 6200 during business hours (Monday to Friday, 9:00 AM to 5:00 PM AEST) to initiate a refund request. Written confirmation via email is required to process all refunds.

We aim to acknowledge refund requests within 2 business days and provide a decision within 10 business days. Complex cases may require additional review time, in which case we will notify you of the expected timeline.

6. Refund Processing

Approved refunds are processed as follows:

• Credit card payments: refunded to the original card within 5 to 10 business days after approval
• Bank transfers: refunded to the originating account within 5 to 10 business days after approval
• PayPal payments: refunded to the PayPal account within 3 to 5 business days after approval

Processing times may vary depending on your financial institution. We are not responsible for delays caused by banks or payment processors after initiating the refund.

Refunds are issued in Australian Dollars (AUD). If your original payment was in a different currency, the refunded amount may differ slightly due to exchange rate fluctuations applied by your bank or payment provider.

7. Exchanges and Credits

In some cases, we may offer an exchange or store credit instead of a monetary refund. Options include:

• Transferring your consulting session booking to a different date at no additional charge
• Exchanging one educational product for another of equal or lesser value
• Applying the purchase amount as credit toward a future program enrolment

Store credits are valid for 12 months from the date of issue and are non-transferable. Contact us to discuss alternative arrangements before submitting a formal refund request if you prefer an exchange or credit.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us, we reserve the right to suspend your access to purchased products and services pending resolution. We encourage you to contact us directly at assist@movementyralive.world so we can address your concerns promptly and avoid unnecessary dispute processing fees.

We will provide relevant transaction records and service delivery documentation to payment processors when responding to legitimate disputes.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy date shown at the top of this page. Purchases made before a policy update are governed by the refund terms in effect at the time of purchase, except where prohibited by law.

10. Contact Information

For refund enquiries or to submit a refund request, contact:

Movementyralive
Queen Street, Brisbane QLD 4000, Australia
Email: assist@movementyralive.world
Phone: +61 7 3006 6200
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST

For information about how we handle your personal data in connection with refund processing, please see our Privacy Policy.